Vision Homes Association

Privacy Policy

1. Introduction

Vision Homes Association (VHA) is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal data when you interact with our website, contact us, or inquire about our care and support services.
For the purposes of the UK General Data Protection Regulation (UK GDPR), Vision Homes Association is the Data Controller.

2. What Personal Information Do We Collect?

When you contact us through the contact forms or email links on this website, we may collect:

  • Your name
  • Your email address
  • Your telephone number (if provided)
  • Any personal information you choose to include in your message or inquiry (e.g., career inquiries or care referrals).

3. What is the Lawful Basis for Processing Your Data?

  • Consent: When you fill out our contact form, you give us explicit consent to use your details to respond to your specific inquiry. You can withdraw this consent at any time by contacting us.
  • Legitimate Interests: We process your technical data (such as cookies) to ensure our website functions correctly, remains secure, and provides a good user experience.
  • Pre-Contractual Steps: If you are contacting us about a job vacancy or inquiring about placing a loved one in our care, we process your data to take the necessary steps before entering into a contract with you.

4. How We Use Your Personal Information

We use the information you provide to:

  • Respond to your questions, feedback, or requests for information.
  • Process initial employment applications or care service inquiries.
  • Maintain the security and performance of our website.

5. Who We Share Your Personal Information With

We treat your information with strict confidentiality. We do not sell, rent, or share your personal data with third parties for marketing purposes. We will only share your information if:

  • You ask us to do so.
  • It is necessary to progress a formal care inquiry or job application (which will be covered by a separate, detailed Privacy Notice).
  • We are legally required to do so by law, or by regulatory bodies such as the Care Quality Commission (CQC) or local authority safeguarding teams.

6. How Long Do We Keep Your Personal Information?

We only keep your personal information for as long as necessary to fulfil the purposes we collected it for (such as answering your inquiry).

  • General inquiries: Messages received via the website are securely deleted or archived after 12 months if no further relationship is established.
  • Job applications/Care referrals: If your inquiry leads to an application or a care assessment, your data will be transferred to our secure internal systems and retained in line with the VHA Data Retention Schedule.

7. Security of Your Data

We take data security very seriously. Data submitted through this website is encrypted in transit using HTTPS technology. Once received, access to your inquiries is strictly limited to authorized personnel within our management, HR, or finance teams via secure, password-protected systems.

8. Cookies

Our website uses essential cookies to ensure the site loads efficiently, balances server traffic, and remains secure. These do not track your personal browsing habits across the internet. You can choose to accept or decline non-essential cookies via your browser settings.

9. Links to Other Websites

Our website may contain links to external sites (such as local authorities, regulatory bodies, or partner organizations). We do not control these external websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of any website you visit.

10. Your Rights Under UK GDPR

Under the UK GDPR, you have significant rights regarding your data, including:

  • The right to access: You can request a copy of the personal data we hold about you.
  • The right to rectification: You can ask us to correct inaccurate or incomplete data.
  • The right to erasure (“right to be forgotten”): You can ask us to delete your data under certain conditions.
  • The right to withdraw consent: Where we rely on consent, you can withdraw it at any time.

If you wish to exercise any of these rights, or if you have a complaint about how we handle your data, please contact our Personnel/HR Manager at our Head Office.

You also have the right to lodge a formal complaint at any time with the Information Commission (www.ico.org.uk).

11. Wider Organisation Privacy Notices

This policy specifically covers website interactions. If you are a staff member, a job applicant, or an individual supported by VHA (or their family member), we have comprehensive, separate Privacy Notices detailing how we process your sensitive personal and medical data. Copies of these specific notices can be requested directly from our Head Office.

Document Control:

  • Published: June 2017
  • Reviewed & Updated: May 2026